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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6389
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hi, I use BT infinity as my service provider but still use

This answer was rated:

Hi, I use BT infinity as my service provider but still use my old AOL account for homepage and e-mail, but for the last 3 weeks I have not been able to connect to the AOL site. The message reads Error-3002, and says that connection to AOL has been lost.
Each time I have called AOL, they tell me that they are having lots of problems with their members that use BT as service provider and technicians are trying to fix these problems. I have called them many times now and even BT to see if there is a 'Block' on their side, but they tell me No.
Any ideas ?
I have removed AOL 9.7 and re-installed many times now.
Steven Barratt.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to take a look and troubleshoot this issue?

Customer: replied 3 years ago.

Yes of course



Please click the link below to connect with me:


Click on the downloaded file, and Click Run.

If asked by system to allow the file to run, select "Yes/Allow/OK"


I can see that the file is downloaded.

Please click on the downloaded file and run it.

Name of the file is 'Support-LogMeInRescue.exe'

Customer: replied 3 years ago.

It says that codes have now expired !



Here's the new link:

Click on it, new Support-LogMeInRescue.exe file will be downloaded.

Run it as soon as you can otherwise it expires due to security.


Please respond to me on this question. I have requested your other question to be closed as it was a duplicate.

Let me know the results of the test.

Kamil Anwar and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Hi Kamil,

You were correct in identifying my problem is with BT cabling, at present my whole BT connection has been lost (Friday afternoon) and they will repair by 16/04/14. But I have tried 2 different dongles and BT have provided me with their Wi-Fi service until cabling is fixed and I can connect to AOL 9.7 on all of these.

Unbelievable ! Things should be OK now, fingers crossed.

Thanks Kamil.

Hi Steven

Thank you for letting me know.

Glad, you finally got it working.

And, if you can take a second to rate my service below that will be greatly appreciated.