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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
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Experience:  Computer specialist
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My kindle says I dont have a valid default credit card specified

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My kindle says I don't have a valid default credit card specified for my user account. I have checked and my credit card is there when I go into my account. Has my kindle gone nuts?
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue.

The first thing I suggest doing is resetting the Kindle – to do this, hold the power switch for approximately 20 seconds. This will do a complete reset of the Kindle. It may take a few minutes to initialize and then it will go through the setup again. Just enter the same information, including the account information. .

Please let me know if this does not work and we will continue troubleshooting this issue.

Randy Computer Tech and 4 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
I have done as you advise. Kindle went through set up but didn't ask me for account details so I went ahead to try and buy a book and the same window came up advising me to set up a default credit card. This is my second kindle perhaps I can only buy books from my first kindle although I don't remember having to do this in the past.
Yes, it should work just like the other Kindle. Please try this next>
    • 1

      Click the "Menu" button while on the home screen on your Kindle.

    • 2

      Click "Settings."

    • 3

      Click "Deregister." Confirm that you want to deregister the Kindle, by clicking "Deregister" in the pop-up box.

    • 4

      Then Click "Register." Enter the email and password XXXXX your Amazon account.

Customer: replied 4 years ago.
Just found out what the problem was! Very simple really, my credit card needed updating as the expiry date had changed since I last used it on Amazon!

How daft am I!

Many thanks for your help!

That's great!

Please let me know if you need any other assistance.
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Thank you very much!
Customer: replied 4 years ago.
Thank you for your help. All is good now.

LaughingThanks Mary,
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Thank you very much!