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hello sir/madamI would like to help you, please let me know when you are ready
hi, do you have an account with bigfish?
you can get your security key from your account, can you login to your account from
not sure how to do that
do you know your email and password XXXXX with your bigfish account?
changed email recently but when I contacted bigfish I used the new one
did you buy the game you are trying to open?
(did you buy it before?)
there are three games I bought not bought before all asking for security key this has not happened before
did you buy these games using your old account?
(old bigfish account)
can you Access your bigfish account?
do you remember your password?
how do I do that used account I have always used
can you go to www.bigfish.com
do you see the sign in link above?
sorry, the link is
can you sign in
using your information (email + password)
how to sign in
do you know your email?
do you see the signin link above?
can you press it
cant see it while chatting to you but know what you mean
we can try remote assistance and fix it quickly
ok but not sure what that means
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
idNNN-NN-NNNNpass wo. 1165
I am out of ideas, let me opt out and open this question to other experts. if no expert opts in, we can continue.
id XXXXXXXXX pass wo.2071
hi Kamil no success on last response infact now cant get games app.andalso lost games I was having difficulty with security key
id pass wo is2071
id 229 630 109 pass wo.2071