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hello sir/madamI would like to help you, please let me know when you are ready
I am ready now
hello, did you change your password XXXXX security question?
No not yet I am waiting for you answer
since the hacker can still know your password, you will need to change your password XXXXX soon as possible
can you do it
O.K Iwill Do this,but do I need To change my e mail address ?
no, you don't need to change your email address. you can keep it
(by the way technically you cannot change your email address. you can open a new one, and then close the other one)