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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5881
Experience:  B.Sc. Computer Science with Honors
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Michelle is online now

I have a toshiba z930 ultra slim , the battery went completely

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I have a toshiba z930 ultra slim , the battery went completely and now it will not charge , it is plugged in but I have a flashing orange light suggesting it is not plugged in ..any ideas . This

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

how old is the laptop

Customer: 5 months
Michelle :

check at the back do you have a battery latch to remove it from the laptop

Michelle :

utra slim model have batteries inbuilt in many models.

Customer: Not that I can see
Michelle :

let me check give me 2 mins

Customer: ok thanks
Michelle :

i see this model has an inbuilt battery

Customer: ok so is there nothing I can do ..?
Michelle :

normally the battery doesnt get bad in just 5 months however this protege model has an inbuilt battery i will give you a video link watch it first and then try to open the bottom case to access the battery remove it and reinstall it back

Customer: ok great
Michelle :

then you try to connect the charger and check of the charger is working or not.

Michelle :

and if the unit has a warranty seal sticker attached at the sides then we cannot open it because the warranty will be voided by the manufacturer

Michelle :

check the seal sticker then only we can go further

Michelle :

i hope you understand i dont want to damage your warranty cover

Michelle :

did you check the seal?

Customer: I cannot see any seals
Michelle :

ok then you can remove the cover then remove the battery and reinstall it back

Customer: do it now 2mins .
Michelle :

after reinstalling the battery if the battery is still not charging them you will will have to get the ad adapter checked using a voltmeter whether it provides 19 volt dc to the computer to charger the battery or no

Michelle :

click on the link above to run the video

Customer: Hi Michelle ,all good thanks very much for your help !
Michelle :

If you feel that I have earned a favorable rating, please remember to rate my level of service. If not, you can choose not to provide a rating. Please do not use a negative rating as i have provided you professional and truthful information.

Michelle :

if you have any question let me know i will be happy to answer.

Customer: I will give a very positive rating thank you
Michelle :

Thanks and have a good day.

Thank you.
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