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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44793
Experience:  Over 15 years of consulting to the IT industry
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My Kobo has broken, completley dead, back fallen off, bits

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My Kobo has broken, completley dead, back fallen off, bits fell out.
But I have all my books on my Samsung mobile.
How can I transfer from the Samsung to a new Kindle please?
Thank you.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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When you said

"Samsung phone to my lap-top. Nothing happened apart from a lot of empty folders."

You mean you tried to copy the books from the phone but nothing was copied over?

Thank you
Customer: replied 4 years ago.

Hello - yes, tried to download books from Samsung to laptop.

Just had a lot of empty folders moved but no books.

Did you see the books on the Samsung via the computer?

And where did these books originally come from?
Customer: replied 4 years ago.

The books were already on the Samsung, they were linked to the Kobo.

The books originally came from the Kobo web site


The books cannot be transferred to the Kindle.

The Samsung reads them as it uses the Kobo B&N app, but Kindle (being from the competitor) wont run this, or read the books.

The same is also in reverse, the Kindle books cannot go onto the Kobo sorry.

You will need to purchase another Kobo, or a Tablet (that can use the Kobo B&N app) in order to read the books again.

I know its not ideal, but it is what these companies do to keep you reliant on their devices.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 4 years ago.

Thank you for your help.

I was expecting as much but thought it was worth asking!

It is always worth asking, as you never know!

If you need anything else, let me know and please remember to click on of the smiley faces below to rate my service please.

Thank you

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