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Hello. My name is XXXXX XXXXX I will be assisting you today.
I am not able to connect to wifi on my kindle paperwhite
do you know the router password
please confirm the password XXXXX let me know i will give you the steps to follow
are you on the computer connected to the same router you want to connect the kindle
Yes I am. My wifi details are: TALKTALK-1514EC password: NYAHRXWE
Turn the Kindle to view the bottom of the device. Locate the power switch on the far right side, next to the USB port.
Slide the power switch. Hold it for at least 45 seconds.
Release the power button, and wait for the Kindle to restart.
Hold down the swithch for 30 to 45 seconds
do not release it before that
Have done this
now try to connect the kindle to the router first
let me know if it connects to the router fine
Do you mean to connect to my wifi connection?
is this computer connect to the same router you are trying to connect the kindle
says your kindle is unable to connect to the wifi network pres set up to enter your password XXXXX or manually set up your network
can i check the router settings using remote then i can confirm and tell you the password XXXXX are entering is correct or not
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if there is any issue
Doesnt seem to be joining
no problem try this
once done give me the 9 digit code and 4 digit password.
Wireless Network Name: TALKTALK-1514EC
Wireless Network Password: NYAHRXWE
i want to check that if its case sensitive or not on your system the i can tell you if you are entering in correcty or not
did you manage to run teamviewer
I THINK SO WILL GIVE IT ANOTHER GO
I HAVE CLICKED
did it install
click on this link and let me know as the page opens
THERE IS NO LINK PLEASE RESEND
got it now
Went into it and it says that I need to add in the licence number
went into what
did you click the green button as the page opens which says start full version its free.
i have logged on
tell me the 9 digit code
is the teamview box open
it says add partners id
do you want me to do anything?
when you open teamviewer are you not getting a 9 digit code and 4 digit password
289 441 980
it says your id and password
ok got it
i am connected now
let me take the mouse
your wireless mode on your router was not enabled
Ok should it work now?
now try to enter the password XXXXX your kindle and make sure they are all entered on cap lock
yes it should work now
hit the up arrow key on the kindle two times the caps lock will be on then.
YES! YOU ARE A STAR!!
see i told you remote assistance help a lot/