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Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know when you are ready.
Ready I am a complete novice
What can I do
no problem i will try to make it as simple as i can so that you do not find this complicated.
you are talking about Asus is this the laptop your bt mail is not getting exchaged.
It is the tiny handbag sized ASUS me173x which has the e-mail connection problem. it says there is a connection problem with my e-mail address
ASUS me173x this is an android tab
you will have to get the bt email configured one more time to get it working
is this a new tab or it has data which you need
That is what it says in the settings system bit
are you able to browse internet fine apart from bt email
on the ASUS me173x
yes and all the other apps seem to be working on the tablet as well. I had to give my e-mail a new password XXXXX on the desk top as it had been compromised.
how do I configure the bt email? I need all the e-mails I already have received and sent
i will give you the steps now
can you open the Green Email icon from the Asus tab
There is an envelope with a square inside with an @ on. Is that it?
That is correct open that icon
what do you see in there
options email or any error
a white bar at the top with the envelope and @ iconm, my e-mailaccress with a small arrow bottomright corner and icons to the right two enveopes overlapping, a n envelope with a + an magnifying glass, wot arrows forming a circle and three dots onin a verticalline.
below is the in box , attachments, drafts outbox etc
sorry about spelling errors
the is also a yellow bar with 'connection problem' and my e-mail address
you will have to reconfigure the email to get it working
are you able to open the browser fine on the tab and browse internet
how do I do that please?
yes that works
ok give me 2 mins i m pulling the steps for you to follow
i am back
are you on the email icon opened
press the button which is opposite the home button
which is the home button?
there is a home like icon button on your asus but dont press that button press the left one which is a kind of a box with 2 horizontal lines in it
there is a house in the centre of the screen at the bottom and a curved arrow to the left which takes me back a screen. to the left of the t is a triangle with a roof. to the right of the house is two squares superimposed on each other. Am I in the right screen?
open the email icon first and then tap on the icon on the right next to the home or house like button.
done that. I am now in a screen with 4 icons - settings, amazon kindle, browser and e-mail
i will have on the top as account name
yes my e-mail [email protected]
and under "your name" option it must have your email address as well.
"Email check frequency" is set to how many minutes
it does not have 'your name' just my e-mail address with an option to add an account
i want you to remove the existing email account setting i mean the email account
how do I do that?
we will have to reconfigure the email
ok what do I do?
press the home button
go back to the main screen
look for setting icon and click on it to open
give me a moment i have a lower version of android on my tab i am looking for the email removal option
allow me few mins
ok got it
are you there sir
yes madam I am here
open the email icon
click on the button next to the home button on the right.
you will see email account settings
click on it
click on accounts and not on account settings
under account you will see your email address keep your finger touched and dont lift your finger as it will get tapped once you keep it touched down you will get option list to select remove account.
remove the account from there
and let me know
Struggling to find 'accounts' under the 'settings tab
not under settings tab
open the green @email icon first
e-mail icon open
as it opens then you press the next button next to the house like button on the right which should be the 3rd button
you will see "Accounts"
done. I now have 4 screens - browser, setup wizard, settings and e-mail
Click on email
the third button on your tab is like a right click menu button on a computer
done 4 icons at the bottom, triangle with a hat, return arrow, house and tow superimposed squares
so use that button to go to accounts to remove it
finally i got a video for you to remove the email
once you get the email removed let me know
Halleluliah! thank you . I was having difficulty in opening the .in. box to access the accounts button. I have deleted [email protected]. What next please?
message on screen: unfortunately the process com.android.email has stopped. What does this mean?
the email address is still there or its removed
now we will add your bt email i will give you a video link how to add
there is a screen showing email account where I can put in an email address and password
under account setup
ta da! done, thank you Michelle
yaaayy I have incoming e-mails:) Thank you very much and I apologise for being so slow to follow your instructions.
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You are absolutely brilliant, I will give you the biggest smiley face. Best wishes and thank you again. Sue