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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6436
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Kindle HD and suddenly I cannot gain access to the

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I have a Kindle HD and suddenly I cannot gain access to the internet on this device as my Wi-Fi connector (Thomson965EF0) will not accept the password XXXXX I set up on my ISP some years ago and works to get my account on the latter. Thomson works well on my desktop and my laptop.
Can you assist,please?
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Can you tell me if your computer (the one you are using to talk to me) is still connected to the WiFi?

Also, may i remotely connect to your computer to check your router settings and troubleshoot the issue?

Customer: replied 3 years ago.

yes and you may check the router.

Please click the link below:


A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Issue resolved via remote support. Thank you
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