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Hi, I am Ryan and I can assist you with this.
So the screen just flashes?
anything in particular? a certain color?
Yes and the drive activity light is flashing
sorry green light
ok, does this have a removable battery?
The flashing does not start until I log in by the way
ohh, so it does boot up to Windows?
Well no I cannot access anything except to log in I cannot access windows or any apps
So you login and then it starts flashing?
ok, describe the flashing to me, can you see anything?
I will try I havethe screen with icons on and they flash somtimes with colour sometimes without and even the time and date across the bottom in right hand sides flashes in and out
Now I have the start screen on and that is flashing on and off
ok, so does it seem like the flashing is the actual stuff on the screen? as in the computer is doing it? or does it seem like the screen panel itself is having the issues, where the flashing doesn't directly or exactly correlate to what is being shown on the screen?
if that makes any sense
I would say it is the computer doing it..... I think
It's a good job I don't suffer with fits
do you know how to shut Windows 8 down? as in completely power it off?
lol, ya, computers do require patience at times...
Well I know how to shut computer down that is all.. very much a novice. sorry
did this just start?
No started last night. I tried to start up a game I have played loads of times and it said I was not logged in and to uninstall then re install and being me decided I would try again as it seemed odd. Then this started to happen.
ok, lets try system restore then.
Actually the screen seemed to freeze first so I switched it off then it started.
we'll see if you can get to it
Brilliant lets try then
can you get to the start screen?
or are you on it now?
if so, type the word: restore
just start typing, there is no text field
Right I have switched off will start from scratch
shall I log in
Have logged in so I just type restore
if you are on the start screen, yes
hopefully system restore will appear as one of the programs?
or the option to restore your computer to an earlier time
I have start screen but typed restore but nothing... still just flashing
go ahead and restart the computer
let me know when it gets to the login page
ok, in the lower right corner is the power button, click it, then press and hold the Shift key and while holding it select Restart.
the computer will reboot and bring up the advanced boot options menu.
select safe mode.
just plain safe mode.
my power button as I think it is... is top right is that ok and you do mean the button that switches comp on ??
I don't mean the physical button, I mean the power icon on the screen.
on the login page there is an icon in the lower right corner
little circle with a line in it
it just says restarting ???
ok, thats fine, give it a minute
ok thanks for patience
npw it wants me to log in ?
ok, were you able to select safe mode?
No nothing at all
hmm, ok, lets try this again, click the power icon, then hold Shift, and then select Restart while holding Shift.
yes continue or troubleshoot or turn off
ok, do you see the safe mode option?
NO just those 3 options
oh, ok, select troubleshoot
then startup settings
and then it will give the option of safe mode
no need for safe mode with networking or anything, just do plain safe mode.
I think it is thinking at the mo
nothing happening at the mo just plain screen
give it a little more time
it says reset your pc and please wait
shall I reset it says next or cancel
what does it say exactly?
here's what will happen.
well, whats the main heading?
all your personal files and apps will be removed. all updates installed on pc will be removed. Your pc setting will be restored to their defaults
ahh, no we don't want to do this, got too far somehow.
is there a way to go back?
or just cancel?
I will cancel then ?
what about exit and continue to windows 8.1
are there any other options where you are at?
Is this an Asus recovery tool?
only turn off pc
what color is the screen here?
and does it say Asus anywhere?
no asus anywhere
go ahead and have it boot to windows 8.1
we'll try this again.
I am back at log in
once at the login screen, do the same as before, click power, hold shift, restart
and then select troubleshoot
and stop there
does it have system restore as an option?
it says troubleshoot. refresh or reset your pc or use advanced tools ?
ya, click that
and then the next screen, is system restore there?
will let you know when there
refresh your pc or reset your pc or advanced options
refresh I guess it says if your pc isn't running well you can refresh it without losing your files
ok, choose advanced
now system restore will be there
loads of options do you want them
one says start up repair. fix problems that keep windows from loading ... sounds good
your computer is starting
startup repair won't fix this
do you see system restore?
ok ststem restore. use a res
I have added a glass of wine to calm my nerves lol
now it should be fairly straightforward, you need to select a restore point from before it got messed up yesterday.
I would be surprised if there were any since it happened...
right maybe In the morning
do you have the list?
it says preparing system restore
has it said that ever since you selected it in the advanced menu?
ok, is it doing system restore now?
did you see what the date of the restore point its using was?
no now it says choose an account to continue. then my name.
ya, select your name
shall I press my name
and then now it should have the list of restore points?
now system restore shall I press next all sounds ok
do you see the date and time of the restore point?
no there is a clock set at 3 o'clock on the left of box the rest says basically it will fix problems relating to comp not responding
it looks like a standard picture
ok, ya, hit next
restore your computer to the state it was in befoe the selected event and then a list of dates ranging from 115.04.14 to 17.05.14
I guess pick the most recent one
its from a week ago
ok then next
there are 5 called critical updates
it might have a confirmation screen, just hit next again
ya, thats just the event name that triggered the restore point creation
critical updates are normal Windows Updates.
ok says to confirm your restore point ... and finish
yup, go ahead
is doing a system restore
If this works you are a genius
ok, this will probably take several minutes
Is this something that you anticipate could take a long time to do ?
It shouldn't be too much longer
ok not moaning just wondering
normally it takes 10-20 minutes
it is finalising the restore
have pressed restart button fingers crossed
YOU ARE A GENIUS THANK YOU SO SO MUCH
fantastic, glad to hear its working
WOULD GLADLY USE YOU AGAIN.