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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44615
Experience:  Over 15 years of consulting to the IT industry
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I unfortunatel washed my I Phone 5 in my weekly wash, so I

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I unfortunatel washed my I Phone 5 in my weekly wash, so I reverted to my old I phone 4, unfortunately, even though it is fully charged it will not switch on, I have tried to go to recovery through I tunes but it keeps coming up error 11
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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Can you disconnect the phone from the computer

Then hold the power and home button on the phone for about 10 seconds until you see the Apple Logo, then release.

Let the phone restart and tell me if it now switches on please.

Customer: replied 3 years ago.

I have tried this and the apple sign does not appear

Thanks Roy

Can you download the free program Tiny Umbrella from here

Click me to download

Then connect the phone to the computer, close iTunes and run this program and click on Exit Recovery.

Once done, tell me if the phone now starts please.

Customer: replied 3 years ago.

Security is blocking it

ok, then disable the security software so you can download it.

Or try to download it here

Customer: replied 3 years ago.

Dowloaded, but it is not doing anything, im fact it is doing exactly the same as I tunes. It has put the phone serial number on th left 4 times, so I assume it has tried 4 times

You need to run the file after you have downloaded it Roy

Then in the program you click Exit Restore.

Customer: replied 3 years ago.

It actually states that it is running

ok, but can you click Exit Recovery Roy.

Thats the whole point of this program and what I want you to do please.

Customer: replied 3 years ago.

It is not allowing me to click on exit recovery or the other two options

Ok, thats what I needed to know.

When you said "It actually states that it is running" What do you mean with this.

What is running?
Customer: replied 3 years ago.

Tiny Umbrella server

ok, that just means the program is connected to the server.

Do you have the option to click Start Recovery?
Customer: replied 3 years ago.

no only enter exit and fix but i cannot click on them


It means the phone is not being communicated with at all Roy.

This is because the internal memory that has faulted on the phone. It is the cause for error 11 but this program can at times correct it if it is only a firmware issue. In your case it is not the case sorry. It is the actual memory that has faulted.

I am really sorry about this and you are going to have to return the phone to have it replaced if it is still covered by the warranty. As a internal memory issue requires a replaced phone.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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