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Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6977
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
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i have a samsung IPhone GLXY BLAC I cannot get the photos

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i have a samsung IPhone GLXY BLAC
I cannot get the photos on it to download onto my Windows XP.
can you advise please?
Hello, my name is XXXXX XXXXX I'll be happy to assist you.

What happens when you plug the device in?

Customer: replied 3 years ago.

the wizard slot comes up and it says a different software is needed

Thanks. Unplug the phone. Download and install this:

After it is installed, it will likely need to restart. After you restart, open Samsung Kies and then plug the phone in. It should allow you sync the items on your device.

Best regards,
Brandon M. and 2 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

the information you gave me hhtp:// is not recognised,

what do I do nowplease?

You should be able to click the link - you need to do it from the computer.
Customer: replied 3 years ago.

i have downloaded it and turned the computer off and back on, but where has it downloaded to on the computer please it says it has?

After you downloaded it, did you run it? It should've gone through an install process. Did it?