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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 43465
Experience:  Over 15 years of consulting to the IT industry
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since the downloading of the new sofeware up datte on kindle

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since the downloading of the new sofeware up datte on kindle unable to connect to download any books
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and turn on the Kindle and tell me if it now connects please.

Let me know the results please

Thank you
Customer: replied 3 years ago.

still not working

Thanks Lyn

Can you tell me the model of the Kindle.

And have you checked it is still connected to your wireless network?

Customer: replied 3 years ago.

kindle paperwhite yes still connected wireless


We will need to do a reset of the Kindle Lyn.

This will wipe all data and return it to new, but once you again register it with your Amazon Account, you can access your books again.

To do the reset, on the Kindle, From the Home Screen select: MENU / SETTINGS / HIT MENU AGAIN WHEN IN SETTINGS / RESET DEVICE

Confirm the double prompt message: ”This action will remove all downloaded or transferred content from your Kindle. You will still be able to download archived items. Do you want to reset your Kindle ?

Once confirmed, let it complete and when it has, setup and register the Kindle again and tell me if you can now download from the Store please.

Customer: replied 3 years ago.

connected to wi fi connot move from page

You mean it will not proceed from this page after it connected to the wifi?

If so, remove the power from your wifi router and wait 5 minutes.

Then plug the power into the wifi router, hold the power button on the Kindle for about 35 seconds, until it turns off.

Turn it on and tell me if it is now working correctly please.

Customer: replied 3 years ago.

thank you registering now

Your welcome Lyn

The firmware corrupted, so it needed to be reinstalled.

It will be ok now.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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