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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My Windows Update is not working. I found I had a virus - win32/fareit

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My Windows Update is not working. I found I had a virus - win32/fareit - and this has now been deleted and I have tried various solutions suggested in forums but nothing is working. I am also now missing some drivers. Any ideas?

My name is James

Welcome to Just Answer

any reason you Cannot run a factory restore ?

is your data Backed up #?

Customer: replied 3 years ago.

I'm backing up the C:/ drive now to an external hard drive. Is that right?

How do I then try do a factory restore?


what is the make of the Laptop ?

Customer: replied 3 years ago.

It's not a laptop, it's a desk PC - Acer


Please do this Back up your data once done

Power off the Machien and then power it back it on

and as soon as you power it on HOLD ALT and tap F10 and this will Accsess the Recovery Partition.

If that Fails , restart again and Tap F8 choose Repair my computer and Choose Factory Restore

Let the machine restore and restart once done it will be back to Day 1 condtion

cheers James

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Problem solved ?
Customer: replied 3 years ago.

Thanks James, sorry for the delay in replying. Problem was eventually solved with a Restore but it might be worth advising people to back up (export/import) all their email contacts as well. I didn't think about doing this and lost all my contacts from Windows Live Mail. Annoying but I'm glad everything else seems to running smoothly now. It was a simple solution after everything else I had tried. Not sure it was really £32 worth of advice but hey, I hadn't thought of it myself, I'm happy to have it working and would probably still recommend Just Answer to others who are stuck.


Cheers James