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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10276
Experience:  Computer specialist
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I am trying to,get into my E-mails. Unfortunately, my ID

Customer Question

I am trying to,'get into' my E-mails. Unfortunately, my ID and I suppose, password, were recently changed by BT. I have submitted both my new and my old ID, however, I have only one "password", but neither seems to be appropriate.
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.

Hi Robert,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
This sounds like you will need to do a reset of your email password, you can reset your password *****>PLEASE CLICK THE LINK BELOW<

Reset your password *****

You'll need your account number and the number of the phone line you have BT Broadband on. You can find both of these numbers on your BT bill. If you are not able to get this done online, then please call 0800(###) ###-####/strong> and select option 1 (for technical problems) then follow the instructions to reset the password. Lines are open 24 hours a day, 7 days a week.



Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!


Customer: replied 3 years ago.

Hello Randy,

If I am able to connect to my E-mails, will those already sent to me appear?

Expert:  Randy Computer Tech replied 3 years ago.
yes, as soon as you get the password reset you will get all of your emails new and old.