How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10381
Experience:  Computer specialist
Type Your Computer Question Here...
Randy Computer Tech is online now

How do I reg. a new password ***** I cannot remember what it

This answer was rated:

How do I reg. a new password ***** I cannot remember
what it was. I have recently moved over to BT PRIMUS and
btinternet has ceased to connect. It was a long time ago that
I started with the email :- *****@******.***
and my username I think was nexus direct. Can you help me?
My name is***** will assist you.
I am sorry to hear that you are having this issue.
This sounds like you will need to do a reset of your email password, you can reset your password *****>PLEASE CLICK THE LINK BELOW<
Reset your password *****
You'll need your account number and the number of the phone line you have BT Broadband on. You can find both of these numbers on your BT bill. If you are not able to get this done online, then please call 0800(###) ###-####and select option 1 (for technical problems) then follow the instructions to reset the password. Lines are open 24 hours a day, 7 days a week.
Randy Computer Tech and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Will need to call tomorrow as I am disabled in bed and will need

to get my Carer to sort out the details you need.


okay, sorry about the link>>You can do this online if you need to.>PLEASE CLICK THE LINK BELOW<

Reset your password *****

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!
Customer: replied 3 years ago.

Have no valid line to enter as I moved to BT Primus therefore will

not enable me to have my password ***** order to complete the


okay, the BT username and password ***** remain the same.
The BT Primus contact is 0800(###) ###-####or 0207(###) ###-####/strong>