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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I have lost access to video clips on my pc. I run windows 7

Customer Question

I have lost access to video clips on my pc. I run windows 7 and have recently updated Java. Could this be the problem? If so how can I sort it?
Submitted: 3 years ago.
Category: Computer
Expert:  Bryan replied 3 years ago.

Hi, and thank you for asking your question!

Do you receive any error when trying to play the video clips now?

OPTIONAL: I can set up a secure screen-sharing session and resolve this issue quickly for you, for an nominal $15 fee. If you wish to avail this option, do let me know.

Keep me posted.

Customer: replied 3 years ago.

No I dont receive error, just hangs without connecting. same with facebook links, sports clips etc

Expert:  Bryan replied 3 years ago.
Oh, are you having this issue with Internet Explorer? If so, please do this now:

Close ALL open windows (including this one.)

Go to Start > Control Panel > Network and Internet > Internet Options.

Click on the Advanced tab, then click Reset > Reset. Next, click OK.

Re-open the browser, then check if the issue is resolved.

If you continue to face any issues, just reply back to me below.

Thank you!