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Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21624
Experience:  Expert for over 10 years
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kindle has been plugged in to socket and computer,but will

Customer Question

kindle has been plugged in to socket and computer,but will not fire up.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is ***** ***** I will be assisting you today.

Michelle :

let me know when you are ready to chat

Michelle :

what is the model number of the kindle.

Michelle :

how old is the kindle

Michelle :

please reply are you getting my chat message

Expert:  Michelle replied 3 years ago.

There might be some technical fault on the chat session please use your email to reply and continue further.



Expert:  Josh replied 3 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 3 years ago.

kindle has restarted, thank you for your help.

Expert:  Josh replied 3 years ago.
You are so welcome!

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