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Hello. My name is ***** ***** I will be assisting you today.
let me know when you are ready to chat
what is the model number of the kindle.
how old is the kindle
please reply are you getting my chat message
There might be some technical fault on the chat session please use your email to reply and continue further.
If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
kindle has restarted, thank you for your help.