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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39596
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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menu buitton brings a blank screen only.

Customer Question

menu buitton brings a blank screen only.
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of the device you are having issue?

Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,

Customer: replied 3 years ago.

electric display device. modeld01100.specwlan80211d/g.when using menue button on kindle shop screen goes blank.all other buttons are ok.

Expert:  Viet - Computer Tech replied 3 years ago.
If you have any cover on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 30 seconds, then turn it back on, and let me know.

Please reply at the box below. Thank you

Expert:  Viet - Computer Tech replied 3 years ago.
Then make sure to go to Wi-Fi/wireless settings on the kindle and connect to your wireless network name.

If that does not work, press Menu, then Settings, then while in Settings, press Menu again, then do a factory reset.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you