How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 177
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

unable to connect internet to smart tv it say no gateway c

Customer Question

unable to connect internet to smart tv it say no gateway connection
Submitted: 3 years ago.
Category: Computer
Jason Jones
Expert:  Jason Jones replied 3 years ago.

Hello,
My name is Jason. I look forward to helping you today.

Are you connecting the TV wirelessly to the modem/router or are you using a cable?

Also, what is the listed IP address on the TV?
Ask Your Own Computer Question
Customer: replied 3 years ago.

using cable, 192.168.125.0
Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Ask Your Own Computer Question
Customer: replied 3 years ago.

YES
Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=c398ace7-eceb-4cdd-830b-c3e0599cfba7

Ask Your Own Computer Question
Expert:  Jason Jones replied 3 years ago.

It turns out that the tv was not plugged into the modem or the cable was failing.

When you are ready to continue, please, post a message here.
Ask Your Own Computer Question