How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21629
Experience:  Expert for over 10 years
Type Your Computer Question Here...
Josh is online now

Microsoft has locked my computer saying they want my security

Customer Question

Microsoft has locked my computer saying they want my security code i dont know where to find this also they still have me under *****@******.*** I left Tiscali in 2009 and now us *****@******.*** and *****@******.*** I was told they would send the code if the send it to Tiscali i will not be able to accessthe code please could you help me as I do need my computer many thanks
Submitted: 3 years ago.
Category: Computer
Expert:  John MBA replied 3 years ago.

John-Engineer :


John-Engineer :

Please do check the following link for a solution

John-Engineer :

John-Engineer :

Please put me in a reply if extra info required

JACUSTOMER-h41dv16f- :

what must I do now as I am nowhere to finding the solution I have never being asked for security code and have never received one

JACUSTOMER-h41dv16f- :

I need my computer urgently

Expert:  Josh replied 3 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.

Once you create the new address do the following.

Please click

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.

Here is the link to the forums: