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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39936
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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i have just purched a new hp pavilian laptop and cant find

Customer Question

i have just purched a new hp pavilian laptop and cant find the password ***** start can you please help
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Since the hp laptop is new, you can just reset it to original settings, so you can set up a new password ***** want.

Please turn off the hp laptop, then turn it back on, then keep tapping the key F11 until you get a menu/option, then you can you can do a the system recovery / factory reset.

Full instructions:

Windows 7:

Windows 8:

Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Edit: It looks like you are not there, when you are available, please reply back to continue. Thank you,