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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10397
Experience:  Computer specialist
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Hi there Have a 14 month old windows 8 toshiba satellite laptop. Installed

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Hi there
Have a 14 month old windows 8 toshiba satellite laptop.
Installed windows 8.1 update last night.
Was working away an hour ago and screen gone black, rebooted and toshiba start up logo etc comes up then black, no log in etc... ???
Cheers Mario
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try this and let me know what happens. Remove the battery and all cables connected to the laptop, then remove the battery, then with the battery removed hold the power button for 60 seconds. Then reinsert the battery and power on. Let me know what appears on the screen.
Randy Computer Tech and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.
Hey there Randy
Seems to have worked, what the hell was that all about ?
it had a glitch in the bootloader, just happens sometimes.
I glad it worked!
Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!