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Hi, My name is ***** ***** i will be assisting you
please let me know that are you using internet explorer or google chrome
Google Internet Explorer
try the below
press the ctrl key on the keyboard and while that is pressed scroll down
scroll down on the touchpad
see if the size reduces or not
Sorry, How can I do that without losing this contact with you.
you can minimise this window
further in case this chat closes you can reopen it from your email from just answer email by clicking on view answer
this is not helpful to me. when I minimise this chat I am not able to get back internet explorer, Sorry I am VERY bad at this.
right now are you chatting with me on internet explorer
ok - and so what do I do to get back to google
would it be fine if i take a remote access and correct the settings for you
please click here
in the page that opens click on green button for start full version
once installed let me know the id and password
I think it is installed.
ID ********* password *****
ok i can see the password
but cannot see the id
can you type it again please
ID ********* /p>
type it as group of 3 numbers each
633 724 772
ok got it
ok i am trying to connect
Sorry I may have stopped your attempt to connect.
click on link above
it seems you closed team viewer
I WAS TOLD BY NORTON THERE WAS AN UNSAFE ELEMENT.
please allow it to run
norton will try to block it, i forgot to tell you
please clcik on the link i gave baove again
and this time allow it to run when norton asks you
Nortonb says again there s a risk.
I have wasted time and money on this. #goodbye
well i am sorry but i gave you team viewer
you closed that and i was unable to connect to fix it
and you are not running this tool as well
it will take me 5 mins to fix it once connected
please open team viewer and i can attempt connecting through it
I now think something weird is going on.
please let me know what is there on your screen
WHY CAN'T YOU TELL ME IN PLAIN ENGLISH WHAT TO DO TO RETURN THE GOOGLE PAGE BACK NORMAL
do you see an address bar on your internet explorer where you type google
JUST ANSWER.UK COMPUTER
press f11..if the screen gets bigger..press it again and it will come back to what it is now
try this first
YES - WWW.JUSTANSWER.CO.UK.......
ok now right click on grey area below it
NOTHING HAPPENS WHEN I PRESS F11
then click on status bar
ok now right click on grey area below it....then click on status bar
after that check if you see the option below the screen to increase or decrease the resolution
WHAT GREY AREA THERE ISN'T ONE ?
WHAT BIS THE STATUS BAR ?
in your internet explorer..the adress bar where you type the website name..below that...right click anywhere and then click on status bar from the menu that pops up
status bar is the bar that comes below internet explorer where you have a plus and minus sign slider to increase or decrease the size
let me know if you are able to do it
THERE IS NO STATUS BAR ON THE MENU THAT CLICKS UP
what options come up in the menu
UNDO. CUT. COPY.PASTE.PASTE AND SEND.DELETE.SELECT ALL. EXIT SEARCH ENGINE
no..seems this in not what we want
ok try this
press ctrl key and tap the minus key
does this make any change
if not press the ctrl key and zero key together
let me know if there is any change
please let me know if the above key combination made any difference
OK ctrl makes things smaller
so hope the google is back to normal size
anytime in future if you face this press ctrl and zero together
that would bring it back to original size
let me know if there is anything else i may assist you with
this is really tiresome now. quicker for me to take laptop to Curries in the morning.
i hope the initial question you had posted about image size is fixed now
i see i ahve resolved your query but you have rated bad service
please let me know if there is any other issue you are facing
it seems that you have advertently rated bad after getting a solution to your issue
as i had previously stated i have extended my support for you for additional issue as well as remote support but seems you are not willing to do any of this and further are not willing to rate me for my time and effort in solving the issue you have posted
thanks for using my service