How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39903
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Computer Question Here...
Viet - Computer Tech is online now

suddenly unable to move from screen saver - battery charged

This answer was rated:

suddenly unable to move from screen saver - battery charged - no warning - opened up to continue reading - only screen saver

Hello Kathleen! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: if you have any cover on the device, please remove it for now. Then press & hold the power on/off button on the device for about 45 seconds, then turn it back on and check.

If that does not work, what's the model of your device?

Please reply at the box below. Thank you,

Viet - Computer Tech and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

thank you - all ok now

You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you