How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 177
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

state you have sent email but cannot get into email

Customer Question

state you have sent email but cannot get into email
Submitted: 3 years ago.
Category: Computer
Bryan
Expert:  Bryan replied 3 years ago.
Hi, and thank you for asking your question!

Are you using any email program, e.g. Outlook to access your emails, or do you access it using Internet Explorer?

Keep me posted.
Ask Your Own Computer Question
Customer: replied 3 years ago.

internet explorer
Expert:  Bryan replied 3 years ago.
Okay. May I set up a quick screen-sharing session (NO extra charge), and take a look at the issue you are having with your emails?

Keep me posted.
Ask Your Own Computer Question
Customer: replied 3 years ago.

as I cannot access my emails the problem


seems to be with btinternet,com and yahoo.co.uk

Expert:  Bryan replied 3 years ago.
Okay. Let's go ahead with a quick remote session now, so that I can check the issue here.

Please open up the following link to get started:
http://www.justanswer.com/remotedesktop/join.aspx?Session=6cf88ee6-220e-4eb0-b8fa-b0be2c91b85c

Accept the disclaimer on the page, then RUN the 'Elsinore Screen Connect' file when prompted - and I'll be connected.

 

PS - If we are not connected in 5 minutes, please reply back to me on this page.

Ask Your Own Computer Question
Expert:  Bryan replied 3 years ago.
Please do this now:

Close ALL open windows (including this one).

Go to Start > Control Panel > Network and Internet > Internet Options.

Click on the Advanced tab.

Click Reset > Reset, then click OK.

Re-open your browser and check if this resolves the email issue all right.

Keep me posted. Thanks!
Ask Your Own Computer Question