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hello sir/madamI would like to help you, please let me know when you are ready
I am ready
hi, what is the email address you are having problems with?
please replace @ with AT when typing your email here
did you forget your password ***** this email?
yes and my security ones as well
do you have talktalk email?
I don't know that either
what is your talktal email fully?
No idea cant say I have ever used it
do you know your security answer? (Mother's birthplace)
Its York but that doesn't seem to work?
do you have subscription with talktalk?
I have woodhall1367 and mothers birthplace Yorktown? Im not sure if the W is upper case or lower case
Yes to your question I pay monthly
if you have subscription with talktalk, you probably have an email account with talktalk. do you know it?
like .. yourname @ talktalk.co.uk
Sorry I don't know.
we can retrieve it using other details.
can you open this page
and try to retrieve your talktalk information
it will ask you questions about your landline number etc
if you enter them correctly, it will give you the email
since your Hotmail is linked to your talktalk, if you can Access your talktalk email, we will also be able to reset your Hotmail password
TALK TALK E MAIL IS [email protected] .NET
the email associated with your Hotmail starts with ag. (like firstname.lastname@example.org)
do you have that email address?
can you type again, please replace @ with AT
that's correct, do you have Access to that email? if we send something, can you check it (read it)
iT WILL GO TO MY DAUGHTER IN LAW CAN YOU SEND IT TO [email protected]
for security reasons, unfortunately we are not able to do it. if we send a code to the AG.. email, can you call your daughter in law and ask her to give you the code? (she will receive a 6 digit code)
if we know the 6 digit code, we will be able to set a new password ***** your Hotmail
i am sending now
i sent the code
thank you, ***** ***** ***** you like to have?
you can Access your Hotmail now
wHAT DO I DO NOW
you can go to Hotmail.com (www.hotmail.com) , enter your email and passord and login
THANK YOU IS WOODHALL IN UPPER CASE OR LOWER CASE
it is all uppercase, exactly how you typed
THANKS FOR ALL YOUR HELP