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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Closed asus computer down yesterday. Powered it up just now,

This answer was rated:

Closed asus computer down yesterday. Powered it up just now, have black screen but cursor arrow will move around screen. No windows no access. Please help!!
Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Is it a laptop or desktop?

Customer: It's a lap top
Ansh P. :

Please shut down the laptop

Customer: Done
Ansh P. :

Remove the battery please

Customer: Okay done
Ansh P. :

Press and hold the power button for 20 seconds

Customer: Done
Ansh P. :

Connect the laptop to mains and push the power button once, without battery

Customer: Done
Ansh P. :

Let me know if it starts

Customer: We are go! Thank you ansh, I will now rate you!!
Ansh P. :

Glad to help :)

Ansh P. :

After the laptop starts, please shut it down properly and remove it from mains and reconnect the battery. Thank you

Ansh P. and 2 other Computer Specialists are ready to help you