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Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
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I want to put the new Diana Gabaldon book Written on my Heart

Customer Question

I want to put the new Diana Gabaldon book Written on my Heart but I do not know how to do this could you help me please my emmail is *****@******.***
Submitted: 3 years ago.
Category: Computer
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.

Is your Kindle registered and connected to wifi internet?

Do you have Amazon account registered?

Customer: replied 3 years ago.

Hi Todd,


Taking over from carol, kindel is registered and she has a amazon account but it doesn't recognise password. She is trying to download and pay for a book but it automatically defaults to which is difficult with the language barrier. Is it not possible to download in france from

Expert:  Kriptokrit replied 3 years ago.

Thank you for your reply.

First of all, use the procedure below to reset your Amazon account password.

1. Please go to this URL web page - click here to reset your password
2. Enter your email address
3. Type the code from the picture
4. Click Continue
5. Open your email box. There you will find email with subject " Password Assistance". Open that email and click on the link that will allow you to reset your Amazon password.

To buy books from Amazon UK you will have to change your country and address using procedure below. This kind of issue happens when your account is registered for one country (e.g. UK) and you are living in another country (FR in your case).

1. Open web page below - click here
2. Click Settings
3. In "Country Settings" select "Change"
4. Enter your full UK address and be sure to select UK for your country
5. When done click "Update".

Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.

If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.

Kind Regards,
Expert:  Kriptokrit replied 3 years ago.

I'm just following up with you to see how everything is going. Did my answer help?

Please let me know. I will be happy to help with any follow up questions.