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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My Samsung m3 portable 1tb is not being recognised. Its been

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My Samsung m3 portable 1tb is not being recognised. It's been fine until now. Have I lost my precious files?
Hello ***** is*****
Welcome to Just Answer
Did it work on your Other machine?
Customer: replied 3 years ago.
ok was it seen at all by the machine


did it show in device manger or My computer?

Customer: replied 3 years ago.
It made the noise that it makes when you put the cable in. I have another Samsung and I used the same cable on that with no problem. So it isn't the cable. It didn't show in my computer

are you chatting to me on the computer now

can I remote on and have a look ?

Customer: replied 3 years ago.
By the way it does show in device manager. No I am talking to you an On my iPad but I could transfer it is possible
go the machine
log into
Click on my questions
That will bring you to this page
send me a message then
Customer: replied 3 years ago.
But I haven't been assigned a password" I've gone to just answer computer
just enter your email click forgton password ***** send you a new one
Customer: replied 3 years ago.
Customer: replied 3 years ago.
I did that but it didn't work. I will try once more
Customer: replied 3 years ago.
I am logged in but someone else asked me to pay again which I'm obviously not prepared to do.
no no need click top right my question will bring you to this page
Customer: replied 3 years ago.
What do you mean? I can't find this convo on my PC. I'm having it still on my iPad but I've logged into just answer on the PC but I can't find you. Can't you find me?
Just do this on the PC
Go to
Enter the code
Customer: replied 3 years ago.
Need to leave now. Thanks James you did your best
Remote Support cheers James
James K. and 3 other Computer Specialists are ready to help you