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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18291
Experience:  Over 10 years of professional experience.
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I am trying to turn my kindle on but I cannot get letters on

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I am trying to turn my kindle on but I cannot get letters on the request all I get is numbers help
My name is Jason. I look forward to helping you today.
What is the model name of your Kindle?
What exactly is it asking for on the screen? (Does is say password, pin, etc)
Customer: replied 3 years ago.

It is a kindle paperwhite and it is saying 'enter passcode'

Thank you for the update, Delia.
You will have to reset your Kindle. Resetting it will erase all on it.
Once you restart the Kindle, you can log into your Kindle account and your books, games, etc, will automatically download again.
For the passcode, enter the following number: ###-##-####
This will reset the Kindle and you will be well on your way.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:
Thank you again,
- Jason
If you have any issues with your Amazon account later on, please let me know.
- Jason
Jason Jones and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

I have rated you as excellent, I am going to re-register my kindle as I think that may be best, ***** ***** managed to get into it with your help for which I am grateful. Many thanks

You are super welcome, Delia.
You have not rated me excellent, yet. You can do so by clicking the Excellent face and clicking the submit button now.
Thank you very much,