arsufi2002 :
My name is***** look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.
arsufi2002 : Could you share mail id please?
arsufi2002 : (Please type it without adding @ symbol)
arsufi2002 : eg: fiyaz yahoo.com, fiyaz hotmail.com etc
Customer: Jean.thomson hotmail.com
arsufi2002 : what's the password ***** you remember?
Customer: Laura1989
Customer: I think so
Customer: Or Lucy1990
arsufi2002 : Do you have access to alternate mail which is je*****@smithscity.co.nz
Customer: No sorry , that was my previous job
arsufi2002 : Do you any other email id which have access
Customer: I hv access to *****@******.***
arsufi2002 : please type without using @
Customer: JThomson bradfieldcollege.org
arsufi2002 : Please click below link
arsufi2002 : Just follow the wizard
arsufi2002 : Click Forget My password
arsufi2002 : Tell me when its done
arsufi2002 : are you there
Customer: Doing it now
arsufi2002 : On second page select "I don't use it anymore"
arsufi2002 : There enter the mail id which has access(jthomson bradfieldcollege.org) on your case
Customer: I've submitted it
Customer: It's saying password ***** characters that aren't allowed ?
arsufi2002 : Which screen are you now?
arsufi2002 : Is it on password ***** screen?
Customer: Recover your account
Customer: No password ***** screen
arsufi2002 : type below as password ***** see if it accepts
Customer: It says info submitted
Customer: I've requested this previously but don't get a response from Microsoft
arsufi2002 : when did you request this?
Customer: 3weeks ago
arsufi2002 : Are you a premium member?
Customer: No
Customer: What's that?
arsufi2002 : Hotmail paid member
Customer: No
arsufi2002 : ok, Things will get little difficult when alternate email or other options for recovering mails are lost
arsufi2002 : By the way, have you contacted hotmail customercare for this?
Customer: No I didn't know there was on
Customer: One
arsufi2002 : Do you have any other devices on which this mail is configured. say mobile or tabs etc
Customer: Yes I phone , I pad and lap top
arsufi2002 : Are you chatting from same laptop
Customer: iPad
arsufi2002 : Do you still have access to hotmail on ipad
Customer: No lost everything on all devices
arsufi2002 : Check checking: How you lost password ***** all devices all of a sudden?
arsufi2002 : Just checking: How you lost password ***** all devices all of a sudden?
arsufi2002 : Have you changed password *****
Customer: I lost it from laptop and I pad , 3 weeks ago and today I locked myself out of I phone
arsufi2002 : Do you remember password *****? (Do you think mail id got hijacked by some one)
Customer: No it's just memory I think I forget them easily
arsufi2002 : You enabled auto login in laptop for accessing mail, is this right?
Customer: Yes, but I didn't use it for 6 month
arsufi2002 : what mail or laptop
Customer: Laotop
Customer: I was using I pad and mobile
arsufi2002 : Which browser have you used in laptop for accessing hotmail
arsufi2002 : IE / Firefox / Chrome / others
Customer: Firefox I think
arsufi2002 : Have you recently reset firefox
Customer: No
arsufi2002 : Please do this
Customer: How
arsufi2002 : From Firefox Menu bar Click Tools > Options
arsufi2002 : You can also invoke hidden menu by pressing alt + t button
Customer: Sorry it's not Firefox it's google
arsufi2002 : google chrome
Customer: I think so
Customer: When I go to tools there is no options
arsufi2002 : Click Settings on google
arsufi2002 : Once you are on google settings window, move scroll bar to bottom side where you can see "show advanced settings "
arsufi2002 : click on that
Customer: Advanced search ?
Customer: In there
Customer: What do you want me to put in there
arsufi2002 : Do you see password ***** forms section there
Customer: Nope
arsufi2002 : May be you are in wrong window
arsufi2002 : I will repeat again
arsufi2002 : on google chrome address bar type this address
arsufi2002 : chrome://settings/
arsufi2002 : press enter key
arsufi2002 : Tell me if takes to settings page
Customer: Yes
arsufi2002 : Click "show advanced settings" which is bottom of window
Customer: Yip
arsufi2002 : Now find password ***** forms section
arsufi2002 : Under password ***** forms section click Manage Passwords section
Customer: Can't see that
arsufi2002 : Check one by one
Customer: I think I only hv google not chrome
Customer: bing is at the top of my page ?
Customer: Bing seems to be my search bar but google comes as my default page
Customer: Can't open image
arsufi2002 : Do you mind viewing your system remotly
Customer: How
arsufi2002 : Please download and install below tool.
Customer: What does this do
arsufi2002 : It helps me to view your desktop
arsufi2002 : So that i can better assist you
arsufi2002 : Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please make sure you won't close Teamviewer window after sharing ID and password. Teamviewer application should be working for me to connect your machine
Customer: but I'm useing my I pad so how do you get into my lap top
arsufi2002 : can you just type below id on your laptop
Customer: Sorry the school web won't let me open it
arsufi2002 : Do you have the laptop with you
Customer: categorised as security yes I do
arsufi2002 : Hope you have followed previous steps on laptop, am i right?
Customer: Yes
Customer: it looks as though I only have google not google chrome
arsufi2002 : To open internet browser, which icon you double click?
Customer: google
Customer: No image
arsufi2002 : I believe you are in google chrome that why you got settings page when you entered chrome://settings/
arsufi2002 : Can you tell me what all options you see on this settings page
Customer: Advanced security settings , reset browser settings , choose privacy settings
Customer: Settings ,
arsufi2002 : Only two options
arsufi2002 : what comes under privacy section?
Customer: Choose your privacy settings
Customer: yip
Customer: manage your website passwords is on the right hand side
Customer: Do you want me to click on it
arsufi2002 : Do you see Manage passwords
arsufi2002 : just under it
Customer: Manage website passwords
Customer: Ok
arsufi2002 : what you see now
Customer: change password ***** for specific sites ?
Customer: Yes
arsufi2002 : what you see
arsufi2002 : Do you see hotmail site
Customer: no it says click chrome menu on browser toolbar
arsufi2002 : or check what all sites it shows
Customer: I can't see the chrome menu on the browser toolbar
arsufi2002 : No idea what's happening on your window
arsufi2002 : Is there any way that you can bring laptop online
Customer: No sorry , very secure school site
arsufi2002 : You know, Internet Browser saves password ***** auto login is enabled.
arsufi2002 : This password ***** be viewed and this is what we doing
arsufi2002 : But browser password ***** flushed if it gets reset or reinstalled
Customer: Ok I hv to go now . Thanks for trying
arsufi2002 : Just see this video
arsufi2002 : You can come back are post your response any time. If you cannot see hotmail site on saved password ***** Then there is no other way rather contacting hotmail team itself as they only take care of email reset things
arsufi2002 : Please rate me if you think i have provided right information
arsufi2002 : (Use below smiley button to rate my service )