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Thank you for responding. Yes I still need help and you may start screen sharing, but please DO NOT disable my Norton 360 like the last expert did.
My mouse cursor stops moving from time to time. I have checked to see if the driver needed updating and it did not. I've tried Microsft 'Mr Fix It' and it still sticks. The last 'Expert' (Jason) tried to fix it and failed and seemed to be more interested in changing my security software than sorting out he problem. He even left the screen sharing 'gizmo' on my computer without telling me how to remove it. I had to phone a friend to asked them what to do before I was able to use my computer again, because afterJason's efforts, the mouse had stopped moving completely. I sincerely ***** ***** your assist will be vastly different!!
Thank you very much for your kind assistance. I shall download and try one of the scanners as you have suggested (though I do regularly my Norton 360 to carry out regular scans!) and will let you know how I got on. Though I'll not be able to do so before Wednesday, because its way pass my bedtime!!
Hi Russell H.
Thank you for geting back to me. I did not use Spybot Search & Destroy, but another malware and virus removal program (SuperAntiSpyware). It found 6 threats, one of which was a Trojan of somekind and I had them removed. I also used Piriform's CCleaner to try to speed up the system, and noticed some improvement with the mouse and the computer generally, but the mouse is still being temperamental! Have you any other suggestions apart from recommending that I invest in a new computer!!
The light is nearly steadily on (I Think, because at times it seems to going 10 noughtsto the dozen!)I tried to find the other information and hope the following is correct:-
Mobile Intel 945 Express Chipset Family
Genuine Intel CPU [email protected] 1.73Gz
2.0GB Ram. The computer also makes a 'pinging' sound when the cursor moves, as if I've done something that I shouldn't have! I think there is something going on somewhere, but I don't what or where, any suggestions?