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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10378
Experience:  Computer specialist
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Hi I have forgotten my password ***** my microsoft account

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I have forgotten my password ***** my microsoft account and cannot get a code sent as I cannot get into my emails.
Could you help me retrieve it? I have already tried the recovery process but it will not let me choose the option to get the code sent by text.
My name is Randy.
I am sorry to hear that you are having this issue.
Do you have a computer that the password ***** entered on recently, if yes which internet browser do you use on that computer?
Customer: replied 3 years ago.

Hi Randy,

It was created on an old laptop and with the one I am using now I used to get into Microsoft automatically. I use google chrome on this laptop

okay, thank you. I have a software application that may recover the password ***** you. Would you like for me to try an recover it for you.
Please click on the website below, then click on Agree/Join session, then allow the Elsinore / ScreenConnect remote program to run:
.NET Client URL (Recommended)
Randy Computer Tech and 2 other Computer Specialists are ready to help you
I have succesfully resolved the issue via screen connect.
Please let me know if you need any other assistance.
Please take a moment to rate my answer positively.
Thank you very much!