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Hi, My name is***** will assist you.
Is this on your computer?
okay, there is a manual eject pin hole on the front, you can use a straightened paper clip or similar object to insert and eject the tray.
it will be near the eject button.
There is no pin hole on front of recorder
okay, is the dvd recorder connected to your tv or computer?
to the TV
okay, try this please. Unplug the power cord, then wait about one minute and reconnect the power cord while you are pressing the eject button on the dvd.
Ihave no button on the recorder which says eject I do have a button ,no writing but is a black square next to a button which is the play button is this the eject button or the stop button. Only eject or open button is on the remote
let me check on that please, give me a moment.
I think I have found the eject button It has a picture which is an arrow pointing vertically with a bar underneath When I press it the machine makes a whirring noise then stops but nothing opens
There is no pin hole
okay, that is the eject button. There may be something jammed. Can you take a sharp pointed instrument and pry out a little on the tray while pressing the button.
OK will try
Will not budge
okay, usually the power reset will get it opening.
Where is that
That is when you disconnect the power for one minute.
Ok will try
ok, this sounds like it will need to be disassembled.
do you want the diagram for that?
okay, I will have to upload it in a different format. I will need to close this chat and open the q and a. You will get an email and a notice on your screen when it is ready. Thank you.
Does this mean I will loose any films stored on the machine
no, you will only be removing the cover so that you can repair or replace the dvd burner.
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