Hi I some respects this has now gone from bad to worst..
for us to work this out we need a common time as you seem to be on EST I think 4 or 5 hours diffeent if we plan to start at 15.00 (3pm) should be about 10.00 am your time.
In an attempt to get computer online I've tried a number of things.
not being able to get safemode and network options to work together I got to the inbuilt recovery options with the mouse stalled but up and down key selected reinstall OS leave data.
this run but told me that it could not finish and I needed to use the complete re wipe and install
I tried this from the inbuilt system and the recovery discs but neither would complete,
When I boot from the recovery disc I can only get to the recovery system and only the exit option is live so it goes nowhere..
I have tried disabling touchpad and using seperate mouse this is inconclusive.
Error message connection of storage system this shows even when no devices are connected. I've checked Harddrivve as this is a slid state unit
I had fitted new HD and installed all software about a year ago with no problems untill this mouse issue.
options and way forward.
you may have some idas how to getinto the system and if you have some ideas send steps and I will try. also to get computer online.
In th event that that we need to rethnk I have a windows XP disc and if needed a copy of service pack 3 we may be able to install this.
Sorry for the agrovation. it seem rediculas that recovery systems & disc do't work