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My KIndle was a birthday present July 2012.
The problem happened overnight Saturday 20th September, it didn't get wet or damaged.
I've tried the 35seconds/2minutes procedure several times and all the switches are now functioning correctly.
Unfortunately most of the screen is still obscured and unreadable.
I have to go out now so I will try the other procedure starting with five minutes charging later today.
Sorry about the delay, I will definitely rate your service once all the procedures are complete.
I've just put my Kindle on charge to try the 'Five Minute Solution'. Will get back to you in approximately 8minutes 35seconds.
Thanks for your ongoing help'
I've tried the charge-hold power button-reboot idea and still have the same problem. my Kindle is functioning all except the screen which remains unreadable, about 60% distorted by an intense hatching appearance.
As you suggest, this may be a hardware (screen malfunction) problem.
Is there anything else I can do and if not can you advise me how to rate your service?
You have been as helpful as possible but my Kindle is still not working.
Look forward to hearing from you,
My Kindle has been replaced, thank you and I have no more questions.
I rated you 'Good' because you instructions were clear and easy to follow although in the end you could not solve the problem.
Will definitely use you again if needed.