How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 174
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Computer Question Here...
Kamil Anwar is online now

hello. I cannot access my e-mail. can you help?

Customer Question

hello. I cannot access my e-mail. can you help?
Submitted: 3 years ago.
Category: Computer
Expert:  Chris L. replied 3 years ago.
Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Is this your aol email you are atlking about? Also when you try and get into your mail are you using the aol software or a web browser like internet explorer?

Please let me know so I can further assist.
Thank you,
Customer: replied 3 years ago.

hello chris. yes. I have tried to reset my email but states ' unable to connect '. I have windows 8 version installed. connection is working o.k. getting on to the net. cannot access my email after required information typed in correctly.

Expert:  Chris L. replied 3 years ago.
How are you trying to access your email, through a web browser or through windows 8 email program?