How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cory Your Own Question
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3499
Experience:  Computer Repair Technician 5+ Years
Type Your Computer Question Here...
Cory is online now

My Kindle will not charge?

This answer was rated:

My Kindle will not charge?
Welcome, I am Cory. I will be assisting you today.

It sounds like there maybe a glitch in the firmware. If the firmware is glitched, it can cause the Kindle to not charge correctly.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart. If it does not come on, please try to turn it on normally after 3 minutes.

Please continue to hold it, even if the green light comes on and goes off.

If your Kindle still has issues, please reply and we will troubleshoot further.
Customer: replied 3 years ago.

I have done everything you told me but it still does not charge

As with all electronics, sometimes there is a troubleshooting process and the first step might not always work.

I am sorry that did not work, let's try a force reset.

Please keep it on charge for 15 minutes. Once 15 minutes passes, please keep it on the charger and hold the power button for 30 seconds.

Once you reset it, please keep it charging for 15 minutes and let me know if starts working correctly?

If it is still not working, let me know how long you have had it?

Let me know if you have any questions.
Cory and 5 other Computer Specialists are ready to help you