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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5665
Experience:  Certified Computer expert with over 10 years experience.
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i have a desk top running windows 7 ultimate and when I put

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i have a desk top running windows 7 ultimate and when I put in the password ***** comes up with "the user profile Service service failed the logon User profile cannot be loaded

Hello my name is ***** ***** I will be happy to assist you.

When this happens it usually means you have a corrupt windows profile.

Here is what you can do which will usually fix it.

First reboot the computer. As soon as it starts to boot keep tapping the F8 key repeatedly. It may take you a couple tries but it should get you to screen with some choices.

From that screen choose Safe Mode.

In Safe Mode log in with the default administrator account or any account it let's you log in with.

Once in safe mode run a system restore.

Open System Restore by clicking the Start button and browse to
All Programs - Accessories - System Tools - System Restore

Follow the steps in the wizard to choose a restore point that is before when the problem started. If you only see one restore point make sure you choose to show more restore points on the bottom left of the box.

Choose a point that is before the issue started.

After system restore finishes the machine should reboot and you should be able to log in as normal. If you cannot repeat the steps above and try an earlier restore point.

At this time please take a moment please rate my service by clicking on one of the smiley faces below which credits me for my quick answer.

Thank you,

Customer: replied 3 years ago.

I'll let you know how it goes


Ok Martin,

I will be offline for the next 2.5 hours but will answer you as soon as possible if you need more help.

Customer: replied 3 years ago.
Tried several restore points but it still doesn't work
Are you able to log into the computer under any other user account?
Customer: replied 3 years ago.
No that's the only account on it
The password ***** when I log in in safe mode
Ok, allow me a few moments to type up instructions.
Customer: replied 3 years ago.
I have tried system restore 4 times now and each time it says system restore did not complete
An unspecified error (0x80070057)
Sorry for the delay, was working with someone and needed to gather my instructions for you.

At this point a new user profile is the simplest fix, only headache is you need to transfer your files and folders to the new profile.

Reboot into safe mode and go to control panel.

Under users and groups create a new user account that is an administrator.

Reboot and log into this new account.

Then transfer all of your files and folders from the old account to the new one.

That is the simplest fix.

If you want to try and actually repair the corrupt profile. Go through all of the steps listed in this guide:

Customer: replied 3 years ago.
It won't let me start another user account
You mean in safe mode?

What is the error, also are you logging into safe mode as an administrator?
Customer: replied 3 years ago.
Yes in safe mode
When I go onto users it just comes up with my account and no option to open another one
No you are misunderstanding maybe.

Go into safe mode and log in.

Next click start, choose control panel. Click User Accounts.

Click manage user accounts, click add new user, make sure they are an administrator.
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