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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10284
Experience:  Computer specialist
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Hi there is a message: paper jam :391 of the indicated tray.

Customer Question

Hi there is a message: paper jam :391 of the indicated tray. I took the tray out straightened the paper and cannot seem to resolve it..
when I click help it says: Error code: 391,392 a paper jam has occurred at a paper input area.
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
My name is Randy.
I will assist you.
There is probably paper still caught in the roller. Download these instructions and follow these steps>>>please click here<
Please let me know if you need any other assistance.
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Thank you very much!