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arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1608
Experience:  MCSE, RHCE, IBM System X Server Certified
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This comp is anAspire one how do I clear all my personal information

Customer Question

This comp is anAspire one how do I clear all my personal information before sale
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-3awzu638- :

I AM ready now but having to work on another machine

***** *****nell :

hi, are you currently using your acer aspire one ?

JACUSTOMER-3awzu638- :


***** *****nell :

to be able to clear all your personal info (delete everything on harddisk) you can turn off your computer and turn on again and press ALT+F10

***** *****nell :

this will start the recovery process

***** *****nell :

recovery program will reinstall your operating system (factory restore)

***** *****nell :

factory restore will delete everything on the harddisk, and install a fresh copy of Windows (XP)

JACUSTOMER-3awzu638- :

Have pressed ALT+F10 awaiting respomnse will this be long

***** *****nell :

did you press while your pc is starting?

JACUSTOMER-3awzu638- :


***** *****nell :

can you try again, please tap the alt-f10 key several times

JACUSTOMER-3awzu638- :

Done & Blue light is flashing

***** *****nell :

you see the recovery program now?

JACUSTOMER-3awzu638- :

No Nothing

***** *****nell :

I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.

JACUSTOMER-3awzu638- :

Is anyone going to help me

Expert:  arsufi2002 replied 3 years ago.
My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert.

Since your concern is about personal data, this is what you have to do...

1: Create new user profile which has administrative previlege
See how to create new user in windows xp
2: Now logoff from current user profile which is to be deleted
Note: Please take necessary backup before logging off machine
3: Login to new profile
4: Delete your windows user profile
5: Now to delete your personal datas, Open C:\Documents and Setting\ select your profile and delete
That's all

You know personal datas are preserved in your profile. So just delete it.

The personal files on other drives(D drive or E drive) needs to be deleted manually..

Please let me know if you have any query...
I have trouble doing this procedure, please let me know i shall help you to complete procedure

Customer: replied 3 years ago.

I cannot deal with this suggest you deal remotly

Expert:  arsufi2002 replied 3 years ago.

Please download and install remote tool from below link

Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please don't close teamviewer window

Customer: replied 3 years ago.

I have been trying to counicate with you on another comp but it is not working out because the notebook is not responding. shall have to seek assistance else where thanks

Expert:  arsufi2002 replied 3 years ago.
I see,

Then do you have windows xp or any other OS installation disk..

If so, you may boot from it and format entire HDD

waiting for your reply

Expert:  arsufi2002 replied 3 years ago.
Dear sir,
Did'nt find you back. Hope everything goes fine.

This question is still inopened stage, would you please let me know whether you are still waiting for answer.

If you think i have given the answer, please click on smiley button and rate my service. This way we can close this call

Please respond