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Josh, Computer Enthusiast
Category: Computer
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Experience:  Expert for over 10 years
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I have a Logitech Harmony One remote control which is stuck

Customer Question

I have a Logitech Harmony One remote control which is stuck in the Start watching TV mode. What should i do?
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Harmony Ultimate, One or Touch remotes may be rebooted by pressing and holding the Off button at the top of the remote for approximately 15 seconds.

If this does not resolve the issue we recommend performing a factory reset of your remote, then downloading your configuration again from

  1. Press and hold both the Menu button (located above Channel Up) and the Off button for approximately 20 seconds. You will see a remote with a circular arrow.
  2. Sign in to your account on
  3. Connect the remote to your computer using the supplied USB cable.
  4. Select your remote from the remote gallery.