How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kriptokrit Your Own Question
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
Type Your Computer Question Here...
Kriptokrit is online now

Kindle Fire HD purchased March 2013 It won't switch on although

This answer was rated:

Kindle Fire HD purchased March 2013
It won't switch on although the battery had only just been charged and I also tried it with charger attached. There had been no previous problems - any suggestions
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
Sometimes your Kindle can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue.
Please follow the steps below to reset your device:
1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.
Please try this procedure at least 3 times (if you have leather cover or any other cover remove it).
If the previous procedure doesn't work, perform the procedure below:
1. Plug the Kindle into the charger for 5 minutes.
2. After 5 minutes (while still plugged in) press and hold power (slide and hold) button for 35 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.
Another solution for this kind of issue:
1. Connect the USB cable to computer (do not connect Kindle).
2. Hold the Power button for 20 seconds.
3. After 20 seconds while still holding Power button, plug the other part of the USB cable in the Kindle.
4. Leave the Kindle for 2 minutes and try to turn it on (hold the Power button for exactly 45 seconds).
Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Customer: replied 3 years ago.

I do not have the Kindle to hand or a connecting USB cable but will try your suggestions when I do.

So how can I reconnect to you - say tomorrow - to let you know if successfull ?

Hi Malcolm,
Thank you for your reply.
No rush, take your time. Your question will be open in the next 7 days.
Just bookmark this page or check your email registered on our site, there you will find copy of our conversation.
I'll be waiting for your reply and happy to help with any follow up questions.
Customer: replied 3 years ago.

Hi Todd, pleased to says that the 2nd suggestion worked, when connected to power although it took half an hour before its did switch on. Also after using it for 15 minutes it went down again but was ok later and working ok since. Just hope it continues.

Regards Malcolm

Thank you for your reply, Malcolm.
That's a good sign and I'm glad if I could help.
It seems that glitch in the software prevented the battery from charging normally. Kindle reset should have resolved the glitch issue and the battery should charge properly, so I believe your Kindle will work fine now.
If you are satisfied with my personal service (my effort to help) please don't forget to rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.
Kind Regards,
Kriptokrit and 2 other Computer Specialists are ready to help you