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please turn off printer and unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 mins
plug in power cord and turn on printer again and check
if still the error repeats try the below
remove the cartridge...turn off printer and unplug power cord...manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholNow check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.once done turn the unit back on and check
let me know the status once done
try the steps and let me know the status whenever you are with the printer
in case my status shows as offline dont worry i will be notified about your reply