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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5839
Experience:  B.Sc. Computer Science with Honors
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Iwas reading my kindle when it changed from text to pictures

Customer Question

Iwas reading my kindle when it changed from text to pictures and will not respond. It has been recharged buyt still only pictures come on screen
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

Michelle :

Then kindle must be powered on.

Press and hold down the power button for 40 seconds and not less than 40 seconds

Michelle :

wait for 2 to 3 mins after it shut down complete by following the 40 seconds reset.

Michelle :

Please try this process for at least few times may be 2 to 3 times.

In case the given steps doesn't work then perform the steps given below - This will be a force reset process

Connect the USB cable provided withe the kindle to computers usb por only one end and do not connect the other end to the kindles usb port.

Now you have to hold down the power button for 35 to 40 seconds on the kinlde.

While holding down the power button sill pressed connect the other end of the plug to the the Kindles usb port.

Release the power button and let the Kindle be connected for 2 to 3 minutes and try to turn it on by pushing the power button for exactly another 30 to 40 seconds.

Expert:  Michelle replied 3 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 3 years ago.

The process of getting to the advice was perverse. Your reply to my wife's question did not turn up until I began to close down the screen.

Once we had seen your reply and followed the instructions things got better and now the kindle seems to be working. How long for......?

I am going to register this as bad service but only because the process was complex and extremely frustrating.

Although we had to enter her credit card details twice I trust we shall only be charged £28 for one completed transaction.

Expert:  Michelle replied 3 years ago.
Our job is to make the device work however if any of our customer think the steps are complex then they reply back and in your case the chat service had some bug due to which you were not able to see my message till the time i had to change the chat service to email mode.
I would really appreciate if you understand that it was not my fault because when you responded back you posted another duplicate question which the system closes it as duplicate so i was not communicated about the complex steps.
provide a rating by clicking on the smiley below and if the solution has not worked please don't rate negatively Instead reply me so that i can continue to help with more troubleshooting steps to fix the problem.
Let me know if you have any question.