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Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21624
Experience:  Expert for over 10 years
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I have problems with my kindle fire - 1 I am stuck only

Customer Question

I have problems with my kindle fire -
1 I am stuck only one side of the device. I cannot get 'landscape' and only one portrait.
2 Occasionally when moving on to next page I occasionally 2 blank pages befor the page I want.
3 If I have moved or carried the device I sometimes find 2 blank pages appear before the next page.
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
This may be a glitch with your Kindle, if so a reboot will get it working properly.
Performing a hard reset on your Kindle will resolve intermittent screen issues .

To perform a hard reset on your Kindle , press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle.

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!
Customer: replied 3 years ago.

I have been unable to get back to you

Expert:  Randy Computer Tech replied 3 years ago.
okay, sorry about that. You can reply here.
Customer: replied 3 years ago.
Relist: Inaccurate answer.
Followed Randy's advice and it does not work. How can I get back to him to deal with it
Customer: replied 3 years ago.

The remedy you cave me does not work. I am getting very frustrated at being unable to get contact again. Either get me some help or I will cancel the contract.

Expert:  Josh replied 3 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did you try the reset option from Randy? (holding down the power button)
Customer: replied 3 years ago.

Yes I have tried it several times

Expert:  Josh replied 3 years ago.
I will recommend a hard reset which will wipe your data from the Kindle. The data will be restored after you register the device again after the reset.

Slide down the top menu and tap "More...":

Kindle Fire HD More Settings

On the Settings screen tap "Device":

Kindle Fire HD Settings Device

At the very bottom you'll see the option, "Reset to Factory Defaults". Underneath it says, "Removes all personal data from your device."
Tap it:

Kindle Fire Reset to Factory Defaults Screen

The "Factory Data Reset" warning box opens up and says, "You are about to reset your Kindle to factory defaults, which will remove all of your personal information, Amazon account information, downloaded content, and applications. Continue?"

Kindle Fire Factory Data Reset
Customer: replied 3 years ago.

I am not aware of using other buttons - presumably they relate to the larger bar next to the power button

Expert:  Josh replied 3 years ago.
I am not sure what you mean?