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James Dwyer
James Dwyer, Computer Support Specialist
Category: Computer
Satisfied Customers: 153
Experience:  15 years professional technical experience. IT Consultancy Owner
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I cannot send videos from my hotmail/ email account..keep

Customer Question

I cannot send videos from my hotmail/ email account..keep being told to contact my service provider.
Submitted: 3 years ago.
Category: Computer
Expert:  dresteve2000 replied 3 years ago.
dresteve2000 :

Hi, I am A. Stevens here to help with your question!

dresteve2000 :

Could you possibly paste here a copy of the error message you are receiving?

JACUSTOMER-h01bexw7- :

all it says is contact your service provider

dresteve2000 :

Is this in an email return message?

dresteve2000 :

Would it be possible to get a screenshot?

dresteve2000 :

Also do you know the size of the videos you are wanting to send MB or GB?

dresteve2000 :

Possibly you are exceeding the size limit allowed by hotmail/outlook.

JACUSTOMER-h01bexw7- :

not an email return message.

JACUSTOMER-h01bexw7- :

the video is about a minute and a half.its just a flash message appears after I,ve tried to send it..didn't have a problem until I had to restore my computer as it had a virus

Expert:  James Dwyer replied 3 years ago.
Hi my name is ***** ***** you add the movie to a zip file it may be more receptive to sending it, I know msn messenger had this flaw
Customer: replied 3 years ago.

have added to zip file even tho its small video but still not sending

Expert:  James Dwyer replied 3 years ago.

give me a moment to research, I'll be right back with you

I believe this site should get you pointed in the right direction, if not get back to me and we'll troubleshoot this further, I will stay with you to resolution


Customer: replied 3 years ago.

Are you meaning just answer or another site. if another what is it..

Expert:  James Dwyer replied 3 years ago.
well heck, the link didn't show up, let me get it again
Customer: replied 3 years ago.

got it this time ty :-]

Expert:  James Dwyer replied 3 years ago.
let me know how it worked out
Expert:  James Dwyer replied 3 years ago.
how did that work out for you? if it worked well, please hit accept so I can get paid.