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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10365
Experience:  Computer specialist
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I bought an ASUS 176 CX when I enter the password ***** my hub

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I bought an ASUS 176 CX when I enter the password ***** my hub it reads authenticating, then states authentication problem with a small padlock symbol against my hub. The hub works OK with my laptop. What can I do to get my tablet up and running?
Randy Computer Tech
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Are you typing the password ***** as it appears on the Hub label?
Be sure that you enter the caps and non caps correctly.
What is the model of your Hub?
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Customer: replied 3 years ago.

The home hub is BT 2.0 Now that mention caps and non caps perhaps it is the wireless key I need to input, as the password ***** two numbers and all cap letters.

yes, enter the wireless network key from your label>the network name (SSID) and wireless key is printed on a label on the back of the Hub. In this example, the SSID is BTHomeHub2-ABCD and the wireless key is 1234abcdef.

Wireless settings label.

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Please let me know if this does not work for you, or if you need any other assistance and we will continue working on your issue.
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Thank you very much!
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Customer: replied 3 years ago.

I think you have cracked it for me, once I entered the wireless key then the weather came up with my location so I will proceed from there.
That's great!

Please let me know if you need any other assistance.
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Thank you very much!
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