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s4sys, Computer Support Specialist
Category: Computer
Satisfied Customers: 536
Experience:  Bachelors in computer science engineering & 3+ years experience in System\Network support
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Ref 15010-002400 email page not accepting user name or password.

Customer Question

Ref 15010-002400
email page not accepting user name or password. I have had three assistant helps in getting on the web. I have used Internet Explorer assistance but followed instructions as far as "Click on mail". This was blank so I could not proceed further. Write a report on "Chat with a Support Assistant". Had an email and noticed my landline phone was shown in mobile place. Clicked on it to change it and email dissapeared. Wrote to Support Assistant, clicked on Submit and nothing happened. Waited a while and Submitted again. Gave up.
Also getting a persistant pop-up which goes off and comes back sime secomds later. It is titled "Internet Explorer" and asks "Do you want to allow software such as ActivateX controls and plug-ins to run?. Tried answering yes and no but still pops up. Ii have photographed the screen message and would like to send a copy to you. As I said in a previous message I am PC illeterate and unfortunately none of my friends are interested in computers.
Submitted: 3 years ago.
Category: Computer
Expert:  s4sys replied 3 years ago.
s4sys :

Hi Thanks for using

s4sys :

Please let me know do you have different browser other than internet explorer.

s4sys :

Like google chrome or mozilla firefox.